Customer Service Representative - Inbound Only (Kansas)

Wichita, KS
Full Time
Entry Level
Inbound Call Center Representative 
Who We Are:
Principle Choice Solutions, LLC (PCS) are trusted and respected healthcare revenue cycle experts.  Even more than our experience, our level of service rises above others because we are passionate about what we do.
At PCS, our mission is to provide value-based solutions to help clients navigate rapidly changing environments.  We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client’s individual success.  In fact, PCS encompasses our values of integrity, dedication and transparency that guide everything we do as a company. 
Principle Choice is Different:
PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards.
  • Comprehensive health insurance options
  • Paid Time Off for both sick and vacation time
  • 401(k) plan with employee and employer contributions
  • Tuition Assistance Program
  • Employee Assistance Program (EAP)
Are you passionate about providing world-class customer service? Do you want to grow your career with one of the fastest growing companies in Omaha?  APPLY NOW TO JOIN OUR TEAM!
We are currently seeking enthusiastic Call Center Representatives to assist the Veteran’s Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. 
Military experienced candidates are encouraged to apply.
Job Responsibilities
As a Call Center Representative, you will ensure a memorable customer service experience by determining the caller’s needs and help them with their inquiries.
Specific duties for this role include:
  • Answering customer requests or inquiries in a high-volume, inbound Call Center setting
  • Conducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
  • Documenting call activity into various VA systems
  • Identifying and resolving customers’ inquiries using problem-solving skills
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our processes and procedures
What We Offer
  • Competitive compensation – hourly wage + incentives/bonuses
  • Equipment provided
  • Set schedule 
  • Bi-Weekly pay with direct deposit
  • Paid on-the-job training
  • Supportive and motivating staff to help you succeed
  • Opportunities for advancement
  • Professional (Business Casual work environment) and upbeat office setting
Job Requirements
We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach you the skills needed for success.
Additional requirements for this role include:
  • High School Diploma or GED required
  • Preferred 1-2 years' experience in customer service
  • Goal oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • General office skills and knowledge of standard office equipment.
  • Excellent verbal and written communication skills
  • Flexibility to adapt to changes in a growing organization
  • Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value
  • Medical, Dental, Vision, Pet Insurance
  • Hospital and Accidental Supplemental Insurance
  • Short/Long Term Disability
  • Life insurance
  • Telehealth
  • 401K (with employer matching contributions)
  • Paid Time Off
  • Paid Sick Time
  • 11 Paid Holidays 

Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak.  This position is sedentary in nature with minimal lifting requirements. 

Working Conditions:
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*