Customer Service Representative - January 2026 Start - Inbound Only

Biloxi, MS

Full Time

Entry Level

No training on New Years Day (1/1), MLK Day (1/19), or President's Day (2/16)

Inbound Call Center Representative

Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!

What You’ll Do

Answer incoming calls and assist customers with their questions.
Provide excellent service with a positive approach.
Document call details in our systems.
Solve problems and help customers find solutions.
Work with a variety of people and build positive relationships.
Stay up-to-date on our processes and procedures.

What We Offer

Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97
Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time
Comprehensive health, dental, and vision.
Paid time off, paid sick time and paid holidays (11)
401(k) with employer matching
Tuition assistance and employee support programs
Paid training and all equipment provided
Opportunities for advancement
Friendly, business casual work environment

What You’ll Need

High school diploma or GED
Great communication skills and a desire to help others
Attention to detail and reliability
Ability to adapt and work well in a team

Preferred 1 year of call center experience
General office skills and knowledge of standard office computer equipment
Ability to obtain and pass a VA government background check
Two forms of valid ID (one must be a REAL ID or U.S. passport)
U.S. citizenship (work sponsorship not available)

Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

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Are you a U.S. Citizen?*

Do you have a REAL ID or Passport?

As of May 7, 2025, all VA contractors and associates are required to have a REAL ID. It is mandatory to present a REAL ID for both the interview and the position.

(You can identify a REAL ID by the STAR symbol located in the top corner of the card.)*

Please indicate your highest level of education: GED, High School Diploma, Associate’s Degree, Bachelor’s Degree, etc*

Due to PIV office locations, do you live within 1 hour driving distance to Biloxi, MS?*

All our positions are full time: hours can include evenings, weekends and holidays.

If you have any restrictions on the hours you are available to work please list below.*

If a WFH position: You must maintain hi-speed internet service (your financial responsibility).
Will you be able to meet this requirement?*

This position will require you to work on multiple screens, navigating multiple several systems at the same time.
On a scale of 1-10, how comfortable are you on a computer?*

We are looking for applicants with a year or more experience working in a call center environment.
Would you meet that requirement?*

Have you ever been employed by Principle Choice Solutions or Signature Performance?*

Were you referred to Principle Choice Solutions by anyone?*

If yes, give their name/names.

Anything else you would like to add to your application including; experience, education, training.

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To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

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Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Service Representative - January 2026 Start - Inbound Only

Apply for this position

Thanks for visiting our Career Page.
Please review our open positions and apply to the positions that match your qualifications.